The transition to working remotely needs to be treated as a process with continuous improvement. The key to making a success of remote working for any organisation, team or individual is finding the optimal combination of skillset, toolset and mindset. Businesses should aim to minimise the tools stack while focusing instead on remote ways of working. Tools are critical, but they are not the only answer The key to getting the most out of remote working is to enhance how we work remotely together, rather than working remotely as individuals. Webex or Slack to retain the benefits they had with co-located teams. Communication is keyĪccording to IBM research, 74% of industry executives say they are currently helping their employees learn to work in new ways, however only a third of surveyed employees said the same a 36% gap between what leaders believe they are saying and what people are hearing.īusiness leaders need to encourage and enable their teams to strive for the richest communication channel e.g. Business leaders who focus on building Trust, Respect and Empathy into a remote workforce culture are able to create a more collaborative environment, in which every team member can thrive. The highest-performing teams have one thing in common – psychological safety. – Making careful language choices in the absence of non-verbal communication cues
– Amplifying the contributions of individual team members – A trust in co-workers to provide solutions and accommodating people’s unique circumstances – Clear communication of priorities and outcomes
While Courage and Openness are important, Trust, Respect and Empathy need even greater focus when working remotely. They embody the way we want to be treated, as well as the way we want to treat others. The IBM Agile Values encompass these five core elements that drive all our interactions. At IBM, we have been working with an internal set of values for our teams to focus on to support Agile ways-of-working which include Courage, Trust, Respect, Empathy and Openness. While new tools and technologies are helping to address some of the challenges, the real secret to successful remote working is hidden in the associated cultural shift. Recent statistics show that remote working is expected to increase by 250% by 2022, according to a survey of global executives conducted by the IBM Institute for Business Value. Although this was met with the rapid uptake of collaboration tools, in the long-term, companies will need to build a culture of trust, respect and empathy for their remote workforce.Īfter travel restrictions and work-from-home mandates, many business leaders believe that some of the changes are here to stay. This year has brought sudden, large scale adoption of remote working.
Authors: Dipesh Pala, Agile Capability Leader, Asia Pacific, Global Business Services and Cobus Beetge, Agile Coach, Global Business Services
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